To give you a brief understanding of us is a global leader in providing software and technology intelligence to the hospitality operations industry. Our platform offers hotels a suite of software applications that boost efficiency and enhance guest service, directly impacting the bottom-line.
These applications are fully customizable, multilingual, cloud-based and are offered as both stand-alone and bundled packages. The platform is also interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm system
Our product suite includes six software applications – KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance.
Here is a brief JD:
As a Customer Support Associate, you’ll be a problem solver, a coach and sometimes just a really good listener. And you’ll do all this with a smile on your face because at we succeed when our customers succeed. You will:
• Troubleshoot tier 1 support requests via phone and web-based ticketing system
• Escalate issues to the Technical team when necessary
• Liaise with all related teams and departments to ensure customer satisfaction and deliver the promise
• Verify technical fixes from the Technical team
• Use remote desktop sharing application to assist end-users and resolve issues
• Provide efficient and timely support to customers across geographies
• Adhere to processes defined for case logging via Salesforce or other tools as mandated
• Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends
No of Positions: 6
Exp: 0-3 years
CTC-3-4.5LPA
Shift: Rotational
Cab: 1 side in a radius of 20 KMs
Thanks & Regards
Shrum's Human Resources
Neelam-7374848545
Bharti- 9887889266
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